FREQUENTLY ASKED QUESTIONS
DOES MY DISPOSABLE CAMERA INCLUDE DEVELOPMENT?
Yes, development from a professional film lab is included with your purchase of an Analog camera. We know developing disposable cameras can be a pain, that is why we made the process so easy! Just drop your Analog disposable camera in the included mailer and sit back and relax. Your developed pictures will arrive directly to your phone via the email you used to register your camera. We know you may have a favorite local camera shop or you develop your own film, so we're working on the logistics of selling Analog cameras without development included. Sign up for our mailing list or follow our socials (@analogcc) to stay up to date!
HOW CAN I CONTACT ANALOG?
Email is the best way to contact us here at Analog. Questions and comments sent to email@example.com can expect a response in less than 2 business days (but usually sooner). Although we don't have a physical storefront, the address for our film lab is 12466 Magnolia Blvd, Valley Village, CA 91607 if you've lost your return mailer and would prefer not to order a replacement here.
HOW IS MY CAMERA SHIPPED TO THE FILM LAB?
Your return postage is included in your purchase and fulfilled by USPS Business Reply Mail. When you order a camera, you will receive a white poly mailer with the return address printed on it; no postage necessary. Standard shipping times range anywhere from 3-6 business days.
HOW WILL YOU KNOW WHERE TO SEND MY DEVELOPED PICTURES?
When you receive your Analog camera, there will be a unique code on the bottom that will link your camera to an email. Make sure you register your camera at analogcc.com/register so that we know where to send your photos.
HOW LONG DOES DEVELOPMENT TAKE?
Your disposable camera pictures will be developed and returned to you no later than 2 business days after we receive them at the film lab (usually it will be the same day). Because of recent stress on the mail system, we have noticed return shipments taking longer than usual. On average, it has taken anywhere from 2-8 days to receive a customer's returned package. Note that this is only an average and some packages may take even longer. If you have shipped your Analog camera back to us with the included mailer for mail-in development, don't worry we fully expect to receive your package; even if it might be taking a little longer than usual. In normal conditions, return shipping will take anywhere from 3-6 business days.
DOES DEVELOPMENT INCLUDE DIGITAL SCANS OF MY PICTURES?
In addition to processing your film, we include digital scans of every exposure. You still get authentic disposable camera shots, but in a format perfect for easy sharing with friends and family on social media accounts (like Instagram, Facebook, TikTok, Tumblr and Pinterest) as well as messages (like text, WhatsApp and email). When launching the company, we surveyed many film photographers, and the overwhelming majority of the artists valued quality digital scans of their work. We love shooting film and staying in the moment, but realize that it was about time for a few very necessary improvements to help streamline developing (and make it cheaper).
WHAT IS YOUR RETURN POLICY?
If you’re looking to return or exchange your order for whatever reason, we're here to help! We are so confident that you'll love everything you get, we offer a satisfaction guarantee. If you have any issues, please contact us at firstname.lastname@example.org
ARE PRINTS INCLUDED WITH DEVELOPMENT?
At this time, physical prints are not included in your purchase. This is one of the reasons we are able to keep the disposable camera and development so cheap! If you receive a picture that you love, and want to get it printed, just reach out to us at email@example.com and we’ll let you know our favorite places for printing disposable camera pictures. One of the reasons why we chose to offer only digital scans of your film is because of how easy it has become to send digital files for printing. Using one of our recommended printers will produce the exact same results as if the film processor printed the images; both are just printing digital copies! That said, we do hope to offer prints in the near future, so keep an eye out for the addition of that feature.
CAN YOU, ANALOG, USE MY PICTURES WITHOUT MY CONSENT?
Your pictures are YOURS. We will never send, steal or use any pictures without your explicit consent. We know that there are personal memories captured on your film and that is why we take the upmost care to protect your privacy. That said, if you're open to sharing some of your pictures, we'd love to share them on our socials or website with the rest of the Analog family! Just submit your favorites to our email (firstname.lastname@example.org) or our Instagram DMs (@analogcc).
ARE MY NEGATIVES RETURNED AFTER DEVELOPMENT?
At this time, film negatives are not returned. We are looking into ways to return negatives for customers in the future. If your negatives are important, please contact us before purchase.
CAN I PICK THE COLOR OF MY CAMERA?
We’re glad you love our camera design! While the color you receive will be random, you may put your color preference in the notes and we will do our best to send you that one. Please know that this is not guaranteed but we are working on adding the option to select your preference at checkout.
ARE CAMERAS RECYCLED AFTER THEY’RE DEVELOPED?
All components of the camera are recycled to the best of our ability after processing. The vision for the future of Analog includes a redesigned product that is much more sustainable and easily recyclable. We want to thank you for your support of our small business so we can turn the “disposable” camera of the past, into the “sustainable” camera of tomorrow.
WHAT HAPPENS IF I LOSE MY MAILER?
WHAT HAPPENS IF MY REGISTRATION CODE IS GONE OR MISSING?
If your registration code is unreadable or gone, you will need to contact us at email@example.com BEFORE mailing in for development. We will provide you with a card to include with the camera to make sure we can get your pictures back to you.
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